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Important Phone Numbers
For Emergencies - DIAL 911
Physician Referral Service
Toll Free: 800-548-2394
Middlesex Hospital
Middlesex Hospital28 Crescent Street
Middletown, CT 06457
Directions
- Middlesex Hospital General Information: (860) 358-6000
- Radiology Appointment Scheduling: (860) 358-2600
- Patient Billing Office – Customer Service: (860) 358-4870
- Assisted Living: (860) 358-5800
- Cancer Center: (860) 358-2050
- Gift Shop: (860) 358-6730
- Homecare Services: (860) 358-5600
- Hospice Services: (860) 358-6100
- Infusion Outpatient Center: (860) 358-6246
- Occupational Medicine: (860) 358-2750
- Patient Information: (860) 358-6720
- Physical Medicine and Rehabilitation: (860) 358-2700
- Pregnancy & Birth Center: (860) 358-6320
- Psychiatric Services: (860) 358-6760
- Public Relations: (860) 358-6387
- Accounts Payable (for Vendors and Suppliers): (860) 358-6600
Middlesex Hospital Surgical Center
Middlesex Hospital Surgical Center530 Saybrook Road
Middletown, CT 06457
Directions
- All Services: (860) 358-2800
Middlesex Hospital Outpatient Center
Middlesex Hospital Outpatient Center534 Saybrook Road
Middletown, CT 06457
Directions
- All Services and Departments: (860) 358-2599
Middlesex Hospital Marlborough Medical Center
Middlesex Hospital Marlborough Medical Center14 Jones Hollow Road
Marlborough, CT 06447
Directions
- All Services and Departments: (860)358-3200
Middlesex Hospital Shoreline Medical Center
Middlesex Hospital Shoreline Medical Center260 Westbrook Road
Essex, CT 06426
Directions
- All Services and Departments: (860) 358-3700
Middlesex Hospital Laboratory Services - 5 Locations
Middlesex Hospital Lab
Middlesex Hospital Lab28 Crescent Street
Middletown, CT 06457
Phone: (860) 358-4710
Directions
Outpatient Center Lab
Outpatient Center Lab534 Saybrook Road
Middletown, CT 06457
Phone: (860) 358-2680
Directions
Shoreline Medical Center Lab
Shoreline Medical Center Lab260 Westbrook Road
Essex, CT 06426
Phone: (860) 358-3851
Directions
Marlborough Medical Center Lab
Marlborough Medical Center Lab14 Jones Hollow Road
Marlborough, CT 06447
Phone: (860) 358-5131
Directions
Madison Drawing Station
Madison Drawing Station71 Bradley Road
Madison, CT 06443
Phone: (203) 245-8293
Directions
How to file a complaint
It is your right to register a complaint. Registering a complaint will in no way compromise your care. In fact, it will enhance our communication and assist us in meeting your healthcare needs. Once you have registered a complaint, you can expect that the issue will be reviewed and you will receive a verbal or written response.
A complaint can be made in one of the following ways:
- Contact the department manager/supervisor.
- Contact the Quality Improvement office. This office is open Monday through Friday, 8:00 a.m. through 4:30 p.m. The phone number is (860) 358-6151.
If the office is closed, you may leave a voicemail and a Quality Improvement staff member will return your call the next working day.
- If your complaint does not require immediate attention, you may write to Robert Kiely, President & CEO, Middlesex Hospital, 28 Crescent Street, Middletown, CT 06457.
- You may also contact The Joint Commission’s Office of Quality Monitoring or the Connecticut Department of Public Health Complaint/Compliance Unit to directly report any concerns or register complaints. To contact the Joint Commission’s Office of Quality Monitoring, you may call 1-800-994-6610 or e-mail complaint@jointcommission.org.
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